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SHIPPING and RETURNS

Shipping Policy

At TruTone Pigments, we are continually striving to process and ship orders as soon as possible and thanks to our amazing business relationship with our suppliers, we are able to carry fresh new stock and inventory constantly. Most orders are shipped directly from our warehouse. This greatly improves our order processing speed and help customers get their orders on a timely basis.

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  • Orders are processed between Monday - Friday.
     

  • Our warehouse do not process or ship during the weekend or on holidays.
     

  • Order processing can take up to 48 hours ( typically much sooner ).
     

  • Orders ship via USPS or UPS
     

  • Order standard delivery is 5 - 8 business days or 3 - 7 days for priority and expedited shipments after it ships.

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  • Signature is required for delivery of orders over $100USD in value. 


Please attempt to keep the original packaging materials. Without the original packaging materials, damage in transit is very likely to occur.


Do not re-direct packages in transit. After an order has shipped, we will not be responsible for any item lost in transit due to package re-directs.


Orders placed before 3pm EST ( Monday - Friday ) will usually ship the same day.

Returns and Refunds Policy

TruTone Pigments is happy to exchange merchandise within 30 days of purchase. Your item must be UNUSED, UNOPENED and in the same condition that you received it. It must also be in the original packaging. Prior to mailing an item back to us, please connect with our customer service team so we can keep an eye out for your return.

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Exempt from being returned are perishable goods, such as tattoo micropigments and inks. If there is a problem with the perishable goods you have received or you are not completely satisfied, please give us a call.

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Please note: Additional shipping charges incurred because of an incorrect address or failure to update an address will be the responsibility of the customer, not TruTone Pigments. Shipments that received promotional free shipping that are returned to sender will be refunded minus a 10% handling fee.


Customer Service is available Monday-Friday 10 am – 5 pm at by telephone or via emailing trutonepigments@gmail.com.

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Once a return is approved, refunds will be automatically sent to the method of payment from which your order is paid. Please allow 5-7 business days for the refund to come through.

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