FAQ

Where are you located?

We are headquartered in Wyoming and all of our web orders are shipped from our warehouse in Austin or Houston, Texas locations.
Do you sell wholesale or do distribution?

Yes. If you are interested in purchasing higher volumes for resale or interested in becoming an distributor, please contact us at (888) 802-9198 or email us at trutonepigments@gmail.com and we can help set you up.
Tell me more about TruTone Pigments?

TruTone Pigments is very selective about the products we carry. We specialize in medical tattooing and permanent makeup products for artists and professionals in the field. If you see a product on our website and carried as inventory, it is because we believe it is the right choice for professional artists and tattoo studios. We test and use each and every product to make sure it is a good fit for your professional needs. Need help or just don't like placing orders? Contact us at (888) 802-9198 or email us at trutonepigments@gmail.com and we are happy to help.
How soon will I get my order?

Our typical processing times for non-expedited orders are 1-5 business days, and we work diligently to get orders shipped as quickly as possible. Expedited orders placed before 12 PM EST are shipped the same day, while those placed after this time are shipped the following business day. If you need an order rush processed, please give us a call at (888) 802-9198, and we'll do what we can to accommodate your request.
My order tracking information doesn't seem to work?

Depending on the shipping type and speed of your order, some shipping vendors only provides tracking information from order shipment and order receipt, while others scan packages at every point of transition. It is best to check directly with USPS or UPS' online tracking system once your order is shipped.
Why hasn't my order been shipped yet?

There may be occasional delays in order processing speed due to a variety of reasons, including: - National holidays and office closure. - Unusually large amounts of orders which can affect our order processing times. - Shipping vendor such as USPS or UPS closure. - An error with your address information, which may need to be updated or corrected. - The billing and shipping address do not match and we require verification of the billing information due to a high dollar amount order. If you have any issues or problems with your order, please do not hesitate to contact us.